Shipping policy

Processing Time
All orders are processed within 1–3 business days of payment confirmation. Please note that orders are not processed or dispatched on weekends or public holidays.

Shipping Times
Each SM Luxe piece is prepared and shipped with care — not mass-warehoused — which is why we ask for 6–12 business days from dispatch to delivery. The moment your order ships, you'll get a tracking number so you always know exactly where it is. We currently ship within the United States only.

Shipping Costs
We are pleased to offer free shipping on all US orders — no minimum spend required.

Order Tracking
Upon dispatch, you will receive a shipping confirmation email containing your tracking number. You may use this to monitor your order status at any time.

Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please do not hesitate to contact our customer support team at support@smluxe.shop and we will investigate and resolve the matter promptly.

Contact Us
For all shipping-related enquiries, please reach out to our team at support@smluxe.shop. We aim to respond to all messages within 24 hours.