Refund policy

RETURN & REFUND POLICY — Mysterious (mysterioustees.com)

We want you to love what you order. If something isn't right, here's how we handle it.

RETURN & REFUND WINDOW
You may request a return or refund within 180 days of your order's delivery date. For misprinted items, damaged products, defective items, or lost packages, please submit your claim within 7 days of delivery — this lets us investigate and resolve things as quickly as possible.

HOW TO REQUEST A RETURN OR REFUND
Reach out to us through our Contact page with:
- Your order number
- Photos or videos of the issue (if applicable)
- A brief description of the problem

RETURN PROCESS
Once your request is reviewed and approved, we'll provide the correct return address and instructions. Please don't send items back before receiving approval — returns sent without prior authorization may not be accepted. We aim to review and respond to all requests within 7 business days.

CONDITION FOR RETURNED ITEMS
Unless the item is defective or incorrectly produced, returned items must be unused, unworn, unwashed, and in original condition. We do not accept items that are worn, stained, damaged due to misuse, or altered after delivery.

Customers are responsible for return shipping costs. We do not offer freight-to-collect (FTC) return service.

CANCELLATIONS
Orders can only be canceled and fully refunded while still in review, before production has started. To cancel, contact us as soon as possible. Once production has begun, your order may no longer be eligible for a full refund.

SHIPPING DELAYS
We aim to complete production within 3–7 business days and arrange shipment no later than 8 business days after payment confirmation. If no shipping or tracking information has been provided by day 7, you may be eligible for compensation of up to 10% of your order's product value.

This delay compensation doesn't apply when the delay is caused on your side — including design changes, additional customization requests, incorrect shipping information, or pending confirmation from you. We reserve the right to determine whether such circumstances apply.

LOST PACKAGES
If your package is confirmed lost in transit, please submit your claim within 7 days of the estimated delivery date, and we'll work with the carrier to investigate.

For Contact us visit support@mysterioustees.com